The Nidum subscription will remain valid until you unsubscribe from the service. To use the Nidum service you must have Internet access and a Nidum-compatible device, and provide us with one or more payment methods. The 'Payment Method' must be an accepted, valid and current form of payment, which you may update at any time. Unless you cancel your subscription prior to the billing date, you authorize us to charge the subscription fee for the next billing cycle in your Payment Method (see 'Cancellation' below).
Some subscription plans may have different conditions and limitations, which will be disclosed when you register. You can find specific details about your Nidum subscription by visiting our Website and clicking on the 'Account' link where you will find a link to the 'Subscriptions' available at the top of the Website pages under the profile icon.
Your Nidum subscription can start with a free trial. This free trial will be delimited so that you can get to know the features offered by the platform.
If you have an account as a User, you will have the right to access all the functionalities of the platform for a period of 15 days, from which time you will have to pay the corresponding subscription fee to continue using all the functionalities of the platform, which will be charged to the payment method you have chosen.
Nidum determines the suitability requirements and duration of the free trials at its sole discretion and may limit them to prevent abuse of them. Nidum reserves the right to cancel the free trial and block your account if it determines that you do not meet the eligibility requirements. Nidum may also limit the free trial if you accept any other offer.
Billing cycle. The Nidum service subscription fee will be charged on your Nidum Payment Method on the billing date indicated on your 'Account' page. The length of your billing cycle will depend on the type of subscription you choose when you sign up for the service. In some cases, the billing date may change, such as if your Payment Method has not been configured correctly or if your payment subscription was initiated on a non-existent day in a given month.
Payment Methods. To use the Nidum service, you must provide one or more Payment Methods. If the Primary Payment Method is rejected or is no longer available for it to be possible to collect the subscription fee, You authorize Nidum to collect through any other Payment Method associated with that account. You will remain responsible for any uncollected amounts. If Nidum fails to collect an amount (for reasons such as the expiration of your Payment Method, lack of funds or any other cause) and the User does not cancel their account, Nidum may suspend access to the service until they have collected the debt through a valid Payment Method. The issuer of some Payment Methods may charge you certain fees for items such as a foreign currency transaction or other charges related to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. You should consult your Payment Method service provider for details.
Change Payment Methods. You can modify your Payment Methods on the 'Account' page. Nidum can modify the Payment Methods according to the data provided by the payment service providers. After each modification, you authorize Nidum to continue charging through the relevant Method or Methods of payment.
Cancellation. You may cancel your Nidum subscription at any time, and you will continue to have access to the Nidum service until the end of the billing period. Payments are non-refundable and Nidum will not provide refunds or installments for partial monthly subscription periods. You can cancel your subscription in the user menu by clicking on 'Account', 'Subscriptions' and 'Cancel'. If you cancel your subscription, the account will be automatically closed at the end of the current billing period. The closing date of the subscription can be found in the 'Subscriptions' section.
Changes in prices and subscription plans. Nidum may change subscription plans and their prices at any time. However, changes in price or subscription plans will only apply to billing cycles after the date of receipt of the notice of such change.
The User who created the Nidum account (the 'Account Holder') has access to and control over the Nidum account as well as the list of Nidum-compatible devices used to access our service. The User is also responsible for the activity that takes place on that account. To maintain control over the account and prevent anyone from accessing it, you must maintain control of all Nidum-compatible devices used to access the service and not disclose to anyone the password or payment method details associated with that account. You are responsible for updating and maintaining the accuracy of the information you provide about yourself. Nidum may cancel or block the account to protect the User, Nidum or our associates from identity theft or other fraudulent activity.
Customer Service. For more information about our service and its options, or if you need help with your account, visit Nidum's Zendesk platform, at the following link Help Center, or write an email to .
Electronic Communications. The User will receive information about his account (payment authorizations, invoices, changes in password or payment method, confirmation messages, notices, etc.) only in electronic format; for example: via e-mail to the address provided at registration.
Limitation of liability for translation: This article has been translated for your convenience using a third party machine translation software program. While every effort has been made to provide an accurate translation, no machine translation is perfect or intended to replace human translators.
The official text is the Spanish version of the article. Should questions arise regarding the accuracy of the information contained in the translated article, please refer to the Spanish version of the article, as this is the official version.